Last updated: October 8, 2026
Canada.id, operating under the Alberta registered trade name CANADA.ID (registration no. TN18562140) (“Canada.id”, “we”, “us”), respects your privacy and is committed to protecting your personal data. This policy explains how you can request deletion of your data from our systems, including canadadotid.com, the CAX System and CAX API, and our WhatsApp AI agent, and how we process those requests.
- Your Right to Deletion
If you have created an account, purchased CAX API credits, shared personal information, or interacted with our services, you may request permanent deletion of your data. - What Data Can Be Deleted
On request, we will delete the following data associated with you:
- Personal information (name, phone number, email address)
- Account details, including CAX account and API keys
- Messages, conversations, and AI interactions
- Uploaded documents, files, and project context
- Activity logs and usage data
- Stored preferences and settings
Some data must be kept to meet legal and tax obligations, such as payment records, invoices, and credit purchase history. We keep this data only as long as the law requires.
- How to Request Deletion
By email: send a request to privacy@canadadotid.com with your full name, your registered email or phone number, and the statement “I want to delete my user data.”
By WhatsApp (if you used our WhatsApp AI agent): send “Delete my data” to the same WhatsApp number you used to chat with the agent. The system will ask you to confirm. Deletion starts once you confirm.
If you messaged a business that uses our AI Messaging Services, that business controls your data. Please send your request to that business. If you contact us directly, we will forward your request to them.
- Identity Verification
Before we delete anything, we confirm that the request comes from the account owner. We may send a verification code or ask you to confirm your registered email or phone number. We will not delete data until verification is complete. - Deletion Timeline
After verification:
- Active account data is deleted within 7 days.
- Copies in backups and logs are deleted within 30 days.
- Records we must keep by law are deleted when the legal retention period ends.
- After Deletion
- Your account cannot be recovered.
- Your API keys and login credentials stop working.
- Any unused CAX API credits are forfeited. If you are eligible for a refund under our Terms of Use (section 23), request it before asking for deletion.
Third-Party Providers
We share data only with providers needed to deliver our services. These include our payment processor (Airwallex), the AI model providers that process requests sent through CAX (such as OpenAI, Anthropic, and DeepSeek), and our WhatsApp Business API provider. When you request deletion, we will notify the relevant providers and ask them to delete your data under their own policies. Some providers may keep data for their own legal obligations.
Changes to This Policy
We may update this policy as legal, technical, or operational requirements change. The date at the top shows the latest version.
Contact Us
Canada.id
Operating as CANADA.ID
14 Springbluff Blvd SW, Calgary, AB T3H 4V6, Canada
Email: privacy@canadadotid.com
See also our Privacy Policy (https://canadadotid.com/privacy-policy/) and Terms of Use ([https://canadadotid.com/term-of-use/]).