Effective date: October 8, 2026
These Terms of Use (“Terms”) govern your access to and use of the Services provided by Canada.id, operating under the Alberta registered trade name CANADA.ID (registration no. TN18562140), also written “Canada ID” (“Canada.id”, “Company”, “we”, “us”, or “our”).
By activating, accessing, purchasing, or using any of the Services, you agree to be legally bound by these Terms. If you do not agree, you must not use the Services.
These Terms have three parts. Part 1 applies to all Services. Part 2 applies only to AI Messaging Services. Part 3 applies only to CAX Services. If a term in Part 2 or Part 3 conflicts with Part 1, the term in Part 2 or Part 3 applies to that Service.
PART 1 — GENERAL TERMS
- Definitions
“Client”, “you”, or “your” means the business or individual using or purchasing any of the Services.
“Services” means all services provided by the Company, including AI Messaging Services (Part 2) and CAX Services (Part 3), together with related configuration, integrations, training, maintenance, support, and updates.
“Client Data” means all data, content, information, documents, source code, and materials provided by the Client or on the Client’s behalf.
“Fees” means all amounts payable by the Client for the Services, including subscription fees and prepaid Credits.
“Confidential Information” means any non-public business, technical, or customer information disclosed by one party to the other.
- Acceptance of Terms
2.1 By using or purchasing any of the Services, you confirm that you have read, understood, and agreed to these Terms.
2.2 If you accept these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
2.3 You must be at least 18 years old, or the age of majority where you live, to use the Services.
- License and General Restrictions
3.1 The Company grants the Client a non-exclusive, non-transferable, revocable license to use the Services for its internal business purposes, subject to these Terms.
3.2 The Client must not:
(a) use the Services for any unlawful, fraudulent, or harmful purpose;
(b) reverse engineer, decompile, or attempt to extract the source code of any part of the Services, except where this restriction is prohibited by law or permitted by an applicable open-source licence;
(c) resell, sublicense, or share access to the Services without our prior written permission;
(d) attempt to gain unauthorized access to the Services, other accounts, or related systems;
(e) interfere with or disrupt the integrity or performance of the Services.
- Client Data
4.1 The Client retains all ownership rights in Client Data.
4.2 The Client grants the Company a limited license to process Client Data solely to provide, maintain, secure, and support the Services.
4.3 The Company will implement commercially reasonable security measures to protect Client Data.
4.4 The Company may use anonymized and aggregated data, which does not identify the Client or any individual, to operate and improve the Services.
4.5 Our handling of personal information is described in our Privacy Policy at https://canadadotid.com/privacy-policy/.
- Fees, Payment and Taxes
5.1 The Client agrees to pay all Fees for the Services it orders or purchases.
5.2 Payments are processed by our third-party payment processor, currently Airwallex. The Company does not receive or store full card details.
5.3 Fees are stated in US dollars unless otherwise indicated. Applicable taxes are added where required by law.
5.4 Except as stated in Part 2 or Part 3, or where required by law, Fees are non-refundable.
5.5 The Company may change its prices by publishing notice on its website or by written notice. Price changes do not affect amounts already paid.
- Intellectual Property
6.1 The Company retains all intellectual property rights in the Services, including software, configurations, integrations, rules, methods, algorithms, documentation, and all improvements to them.
6.2 Ownership of outputs generated by the Services is set out in Part 2 and Part 3.
6.3 If the Client provides feedback or suggestions, the Company may use them without restriction or obligation.
- Warranties and Disclaimers
7.1 The Services are provided “as is” and “as available”, without warranties of any kind, express or implied, to the fullest extent permitted by law.
7.2 The Company does not warrant that the Services will be error-free, uninterrupted, or meet the Client’s business goals.
7.3 Some Services use artificial intelligence. AI-generated output may be inaccurate, incomplete, or unsuitable. The Client is responsible for reviewing and verifying any output before relying on it.
7.4 The Company is not responsible for the availability, policies, or performance of third-party platforms and providers, including messaging platforms, AI model providers, and payment processors.
- Limitation of Liability
To the fullest extent permitted by law:
8.1 The Company is not liable for lost profits, revenue, or business opportunities; loss or corruption of data; business interruption; reputational damage; or any indirect, incidental, consequential, exemplary, or punitive damages.
8.2 The Company’s total aggregate liability arising out of or relating to the Services will not exceed the amount paid by the Client to the Company in the 12 months before the event giving rise to the claim.
- Indemnification
You agree to indemnify, defend, and hold harmless the Company and its owner, employees, contractors, and agents from all claims, damages, losses, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to:
(a) your use or misuse of the Services;
(b) content, code, messages, or campaigns you create, submit, send, or deploy using the Services;
(c) your breach of these Terms; or
(d) your violation of any law, regulation, or third-party right or policy.
- Confidentiality
Each party will keep the other party’s Confidential Information confidential and will use it only to perform or receive the Services, except where disclosure is required by law.
- Suspension and Termination
11.1 The Client may stop using the Services at any time.
11.2 The Company may suspend or terminate the Services immediately if the Client fails to pay Fees, breaches these Terms, engages in misuse or illegal conduct, violates the policies of a third-party platform used to deliver the Services, or creates legal, security, operational, or reputational risk for the Company.
11.3 On termination, the Client’s license to use the affected Services ends.
11.4 The Company will delete Client Data within a reasonable period after termination unless retention is required by law.
- Governing Law and Disputes
12.1 These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta.
12.2 Disputes will be resolved exclusively in the courts located in Calgary, Alberta, unless both parties agree to arbitration.
12.3 Nothing in these Terms limits any rights you have under consumer protection laws that cannot be waived.
- Changes to These Terms
The Company may update these Terms by posting a revised version on this page with a new effective date. For material changes, we will give reasonable notice. Continued use of the Services after the effective date means you accept the updated Terms.
- General
14.1 These Terms, together with the Privacy Policy and any written order or agreement signed by both parties, are the entire agreement between the parties regarding the Services. If a signed agreement conflicts with these Terms, the signed agreement applies.
14.2 If any provision is found unenforceable, the remaining provisions remain in effect.
14.3 Failure to enforce any provision is not a waiver of it.
14.4 The Client may not assign these Terms without our written consent.
PART 2 — AI MESSAGING SERVICES
- Scope
15.1 “AI Messaging Services” means AI-powered automated agents, chatbots, and messaging integrations (including WhatsApp-based services) built, configured, and operated by the Company for the Client.
15.2 “End-Users” means individuals who communicate with the Client through the AI Messaging Services.
15.3 The Company will configure, build, and train the AI Messaging Services based on information provided by the Client.
- Subscriptions and Free Trial
16.1 AI Messaging Services may be provided on a subscription basis. Subscription Fees are billed for each billing period in advance.
16.2 The Client may cancel a subscription at any time. Access continues until the end of the current billing period. No refunds are issued for partial billing periods.
16.3 Where a free trial is offered, the trial length and features will be stated at sign-up. Trial features may be limited. Unless the Client cancels before the trial ends, billing begins at the selected plan’s standard rate.
- Messaging Compliance
17.1 The Client is responsible for obtaining all legally required consents from End-Users and for honouring opt-out and do-not-contact requests.
17.2 Some countries and regions, including the United Arab Emirates and other jurisdictions in the Middle East and North Africa, strictly regulate outbound electronic communications, including marketing, promotional, and automated messages. The Client is solely responsible for determining whether and how it may use the AI Messaging Services in each jurisdiction where it or its End-Users are located, for obtaining any required registrations, approvals, or consents, and for complying with all applicable laws, industry codes, and platform policies.
17.3 The Company is not responsible for the Client’s violations of data protection, anti-spam, or communications laws.
- Acceptable Use
The Client must not use the AI Messaging Services to:
(a) send spam, unsolicited marketing, or mass promotions without a valid legal basis and any required prior consent;
(b) engage in fraud, impersonation, misrepresentation, or deceptive or misleading behaviour;
(c) violate WhatsApp Business terms, Meta policies, telecommunications regulations, or any anti-spam, marketing, or consumer-protection law;
(d) transmit illegal or harmful content, including hate speech, defamation, threats, harassment, or malware;
(e) collect or process sensitive personal data (such as health, financial, biometric, or children’s data) without our prior written approval and a valid legal basis;
(f) communicate with individuals in any jurisdiction where doing so would be unlawful; or
(g) send messages that are offensive to the cultural, religious, or social norms of the communities targeted.
- Ownership of Outputs
The Company retains ownership of the agent’s configuration, logic, prompts, persona, templates, and integrations. The Client owns its Client Data and the conversation records with its End-Users.
PART 3 — CAX SERVICES AND PREPAID CREDITS
- Scope
“CAX Services” means CAX Pi (an AI coding agent for Odoo development), CAX I (a read-only Odoo intelligence tool), and CAX API (the service that routes requests to third-party AI model providers and meters usage).
- Accounts
21.1 A CAX account is required to use the CAX Services. Access may be by invitation.
21.2 You are responsible for keeping your API key and credentials confidential and for all usage under your account.
21.3 Notify us immediately at support@canadadotid.com if you suspect unauthorized use. We may revoke and reissue compromised keys.
- Prepaid Credits
22.1 CAX API usage is paid for with prepaid credits (“Credits”). One US dollar paid buys one US dollar of Credits, excluding any applicable taxes.
22.2 Each payment can be from USD 5 to USD 500, in multiples of USD 5.
22.3 Credits are added to the CAX account that matches the email address provided at payment, normally within one business day. If the email does not match an account, contact us with your receipt and we will apply the Credits to the correct account.
22.4 Credits are deducted per request at the usage rates displayed in your CAX API console at the time of the request.
22.5 When your balance reaches zero, requests stop. There are no overage charges and no automatic billing or renewal.
- Validity and Refunds of Credits
23.1 Credits remain valid for 12 months from the date of purchase. Unused Credits expire after that period.
23.2 You may request a refund of unused Credits within 14 days of purchase by emailing support@canadadotid.com. Refunds are made to the original payment method.
23.3 Credits that have been used, and Credits purchased more than 14 days earlier, are not refundable, except where required by law.
23.4 Credits have no cash value, are not transferable between accounts, and may not be resold.
23.5 If we terminate the CAX Services for reasons other than your breach of these Terms, we will refund your unused Credits.
- Usage Rate Changes
We may change usage rates with at least 14 days’ notice, published in the CAX API console or on our website. Changes apply only to usage after the effective date.
- Your Code and Outputs
25.1 As between you and us, you own your source code, data, and repositories, and the code and other outputs that the CAX Services generate for you (“Outputs”).
25.2 The Company retains ownership of the CAX software, rules packs, Odoo knowledge models, and all improvements to them.
25.3 You grant us a limited license to process your code and data only to provide the CAX Services.
- Third-Party AI Providers
26.1 To answer a request, the CAX Services send relevant context from your code and data to third-party AI model providers, currently including OpenAI, Anthropic, and DeepSeek. These providers may process data outside Canada, as described in our Privacy Policy.
26.2 You must not submit content that you are not authorized to share with such providers.
26.3 You may contact us to discuss restricting which providers are used for your account.
- Human Review
27.1 Outputs are generated by AI and may be incorrect, insecure, or incomplete.
27.2 The CAX Services are designed to require your approval before any change is applied and do not write to production databases.
27.3 You are responsible for reviewing, testing, and approving any Output before using it in production.
- CAX Acceptable Use
You must not use the CAX Services to:
(a) access systems or data you are not authorized to access;
(b) develop malware or circumvent security controls;
(c) process or reproduce Odoo Enterprise source code or any other code you are not licensed to use;
(d) resell or share access to CAX API without our written permission; or
(e) circumvent rate limits, metering, or usage controls.
- Open-Source Components
CAX Pi includes open-source software licensed under its own terms. Those licences govern those components and are listed in the application.
- Contact
For questions about these Terms, contact:
Canada.id
Operating as CANADA.ID
Email: support@canadadotid.com
Address: 14 Springbluff Blvd SW, Calgary, AB T3H 4V6, Canada