Last updated on Sep22, 2020
Canada ID, (“Canada.id”, “we”, “us”) is committed to respecting your privacy and recognizes your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. Dotid has established this Privacy Policy to let you know what information we may collect from you on the publicly available portion of canadadotid.com (the “Site”) and through various other interactions with you, and how we may use and share that information. Please take a moment to review the terms of our Privacy Policy. By using the Site and/or providing us Personal Information, you agree to accept the terms of our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site or provide us any Personal Information. This Privacy Policy applies to information that we collect on the Site and to information which we may collect by other “offline” means, including, without limitation, sales calls and other business transactions.
User Data Deletion Policy
1. Introduction
We respect your privacy and are committed to protecting your personal data.
This User Data Deletion Policy explains how you can request deletion of your data from our systems and how we process such requests in a secure, compliant, and timely manner.
If you have created an account, shared personal information, or interacted with our services, you have the right to request permanent deletion of your data.
2. What Data Can Be Deleted
Upon your request, we will delete the following data associated with your account:
- Personal information (name, phone number, email, etc.)
- Account details
- Messages, conversations, and interactions
- Uploaded documents or files
- Activity logs and usage data
- Stored preferences and app settings
Note: Some legally required data (e.g., financial transactions or invoices) may need to be retained for compliance with applicable laws.
3. How to Request Data Deletion
You can request your data to be deleted using any of the following methods:
Email Request
Send an email to:
📧 privacy@yourdomain.com
Include:
- Your full name
- Registered phone number or email
- A clear request: “I want to delete my user data.”
WhatsApp Request (If using WhatsApp AI agent)
Send a message:
“Delete my data”
The system will ask for confirmation
→ Once you confirm, deletion will start.
4. Verification Process
For security, we must confirm your identity before processing your request.
This may include:
- Sending a verification code
- Confirming account ownership
- Validating your phone number or email
We will not proceed with deletion unless identity verification is completed.
5. Data Deletion Timeline
Once your request is verified:
- Immediate Deletion for most user data
- Within 30 Days for system backups, logs, and distributed storage
- Up to 90 Days for legal or compliance-related data retention (only when required by law)
6. What Happens After Data Deletion
After your data is deleted:
- You will no longer be able to recover your account
- All associated data is removed and becomes inaccessible
- Your login credentials will no longer work
- Any active subscriptions or services will be automatically canceled
7. Third-Party Data Sharing
If your data was shared with approved third-party providers (e.g., payment gateways, analytics tools, WhatsApp Business API providers), we will:
- Notify them of your deletion request
- Request deletion according to their data policies
We only work with providers who comply with GDPR, CCPA, and similar privacy frameworks.
8. Contact Information
This page may be updated as legal, technical, or operational requirements evolve.
We recommend checking it periodically.
Contacting Us
If you have any comments or questions regarding our Privacy Policy, please contact us at privacy@canadadotid.com, or at our contact information below.
Canada ID.
4838 Richard Rd SW, Calgary, AB T3A 6L1, Canada